Introduction
The Know Your Customer (KYC) Verification Policy is designed to protect both users and the platform by ensuring that all accounts belong to legitimate individuals.
KYC procedures help prevent fraud, identity theft, and financial crime.
When Verification Is Required
Users may be required to complete verification in the following situations:
- During account registration
- Before processing withdrawals
- When transaction limits are exceeded
- If suspicious account activity is detected
- When required by regulatory obligations
Verification ensures that users are eligible to use the platform and comply with legal requirements.
Required Documents
To verify identity, users may be asked to provide one or more of the following documents:
Identity Verification
- Passport
- National identity card
- Driver’s license
Address Verification
- Utility bill
- Bank statement
- Government letter confirming address
Documents must be clear, valid, and not expired.
Verification Process
The verification process generally involves the following steps:
- User submits required documents through the platform.
- The verification team reviews the documents for authenticity.
- If the documents meet requirements, the account is approved.
- If additional information is required, the user will be contacted.
Verification processing times may vary depending on the number of requests and document quality.
Security and Data Protection
All documents submitted for verification are handled securely and used only for identity confirmation purposes.
User data is protected through secure systems and is not shared with unauthorized third parties.
Failure to Complete Verification
If a user fails to complete the required verification process, the platform may:
- Restrict withdrawals
- Limit account functionality
- Suspend or close the account
Verification helps maintain a safe and trustworthy gaming environment for all users.