General Policy
All deposits made on the platform are generally considered final. However, refund requests may be reviewed in specific situations.
Refunds may be considered if:
- A duplicate transaction occurred
- A technical error caused an incorrect charge
- Unauthorized use of a payment method is confirmed
Each request will be evaluated individually.
Refund Request Process
Users requesting a refund must contact customer support and provide the following information:
- Account username
- Transaction details
- Payment method used
- Reason for the refund request
Additional documentation may be required to verify the request.
Refund Limitations
Refunds may not be granted if funds have already been used for gaming activities or if the request violates the platform’s terms and policies.
The platform reserves the right to decline refund requests if fraud or misuse is suspected.
Processing Time
Approved refunds may take several business days to process depending on the payment provider and financial institution.